My blood pressure shot up 50 points during this conversation.
Me: "Hello, my computer just rebooted itself and didn't give me a chance to save any of my work." Help Desk: "Yes." Me: "Yes? What do you mean yes?!?" Help Desk: "I'm sorry. There was a software push from the system. Your computer rebooted afterwards. It's efficient." Me: "Well, the system just lost an hour's